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Agoo Hospitality

The Software That Runs the Place

For guesthouses, hotels, homes and day-access venues: one inventory, a board for each part of the day, and the team on their phones in Agoo Workspace. With or without a listing on Agoo Travel.

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Today

The Day's Work, With an Owner for Each Thing

Arrivals, departures, rooms not ready, money owed and anything stuck, each with who's on it and when it's due. The shift hands over what's open, and the next shift acknowledges it.

  • Live as the team works, no refreshing
  • Each role sees its own part of the day
  • Finance and private notes only for those who need them
Today · Fri 18 DecLiveSample
6Arriving2 not yet assigned
4Leaving1 balance open
3Rooms not readyneeded by 14:00
GH₵ 1,840Owed todayacross 3 folios

Arrivals 6

Mensah, 2 adultsUnassigned
Sea-View Double · 3 nightsETA 10:30Pickup booked
Owusu familyRoom 104
Family Room · 2 nightsETA 15:00Cot requested

Rooms 3 not ready

Room 102Dirty
Checked out 09:10Adwoa · nextNeeded 14:00
Room 105Out of service
Water heaterBack Sat 19 DecOwner: Kwesi

Money 3 open

Room 101GH₵ 640.00
Balance on departureLeaves 11:00
Room 107Not yet confirmed
MoMo screenshot sentWaiting on the provider
Handover from the night shift: 2 items open, acknowledged by Efua at 07:02
Reservations

Rooms Against Nights, Arrivals on Top

Unassigned arrivals sit above the board so nobody arrives without a room. Assign, move and extend with the same rules as online, and walk-ins get the same prices and the same confirmation.

  • Room moves take the folio with them
  • Holds show while a guest is paying
  • Out-of-service rooms can't be sold
Reservations1 arrival to assignSample
18Fri19Sat20Sun21Mon22Tue23Wed24Thu101DoubleAsante102TwinMensah · new103DoubleBoateng104FamilyOwusu105DoubleOut of service106AccessibleHeld · 09:41
BookedNew todayHeld while payingOut of service
Housekeeping

Occupied, Clean and Working Are Three Different Things

Occupancy, readiness and service are kept apart. A checkout makes a room dirty, never clean; a room out of service can't be sold; and if a housekeeper finds someone in a room the desk thinks is empty, it's a discrepancy a manager resolves, not a silent change.

  • Dirty, cleaning, clean and inspected
  • Do Not Disturb respected
  • Timestamps on every change
A housekeeper in uniform smooths fresh white sheets as she makes up a hotel bed.
PhotographMaking up a room before arrival
Housekeeping1 discrepancySample
101DoubleOccupiedCleaning
102TwinVacantDirty
103DoubleVacantInspected
104FamilyOccupiedClean
105DoubleVacantCleaningWater heater · back Sat
107TwinVacantCleanGuest found in a vacant room
A checkout makes a room dirty, never clean. Room 107 stays as the desk recorded it until a manager resolves what Adwoa found.
The Folio

Every Charge, Its Payer and Who Posted It

Rooms, meals, transfers and extras, each with a category, a payer and a business day. Route the room to a company and the meals to the guest. A void stays visible with its reason, and a MoMo screenshot stays pending until the payment is confirmed.

  • Posting, voiding and refunding need their own permission
  • Split bills and company accounts
  • Invoices with the legal seller and tax lines
Folio · Room 102 · MensahSample
DateChargePayerGH₵
18 DecRoom, Sea-View Double3 nightsCompany2,240.00
18 DecAirport pickupPosted by EfuaGuest450.00
19 DecDinner, twoVoided by Kwesi: wrong roomGuest180.00
19 DecDinner, twoPosted by KwesiGuest180.00
19 DecMoMo receivedScreenshot only, not yet confirmedGuest–630.00
Company accountGH₵ 2,240.00
Guest balanceGH₵ 630.00
MoMo pending until the provider confirmsVoids need a reason
Availability

The Calendar That Won't Book a Room Twice

Each night of each room belongs to one booking at most, whether it's sold online, at the desk or through another site. Try it: book Room 104 over a stay that's already there, and it says no.

  • The same rule for every channel
  • Holds expire and release the room
  • Maintenance blocks respected
Availability · DecemberSample
18Dec19Dec20Dec21Dec22Dec23Dec24Dec103DoubleBoateng104FamilyOwusu

Try both. Each night of each room belongs to one booking at most.

Channels and iCal

Connected Everywhere You Sell

Agoo Travel, your own booking page, a channel manager and other booking sites by iCal, all from one inventory. Each connection shows its last good sync, and a calendar that goes stale pauses instant booking for its rooms until it's fresh again.

  • Rates and restrictions by night and plan
  • Nobody has to notice a broken calendar first
  • Your own booking page, with no commission
ChannelsSample
Agoo TravelThe same inventory, no copy to keep in stepLive
Channel managerRates and availability, last good sync 2 min agoHealthy
iCal, another booking siteRoom 103 · last good import 3 h 10 min agoStale
Your own booking pageDirect bookings, no commissionLive
Instant booking paused for Room 103

Guests can still request it. It switches back on by itself when the calendar is fresh.

Offline

Keeps Working When the Network Doesn't

Housekeeping and the front desk keep going through an outage on their phones and tablets, with the last sync shown and changes waiting to send. Nothing offline can invent a payment or sell a room twice; it's all checked when the connection returns.

  • Today's rooms and arrivals saved on the device
  • Saved copies expire and are encrypted
  • Shared devices never leave someone signed in
Guest Messages

One Thread for Each Stay

WhatsApp, email and the guest's own link arrive in one thread for the stay. A request says what it is: a request, an accepted commitment, or a priced order the guest approves, with the pickup point taken from the property's pin.

  • Requests routed to the right department
  • Overdue requests escalate
  • Message templates for confirmations and pickups
Mensah · Room 102One thread per stay
Could we check out at 2 instead of 11?Guest · 08:12
Yes, 14:00 is fine. There's no charge for it today.Efua, front desk · 08:20Late checkout · accepted
Thank you! And the pickup tomorrow?Guest · 08:21
Request: airport drop-off, Sat 06:00Priced order · GH₵ 450.00
Pickup point: the front gate pinSent to the guest to approve
Reviews and Replies

Every Review Lands in the Inbox

Reviews from Agoo Reviews arrive in the Hospitality inbox beside the stay they came from, with the room, the dates and the folio. The manager gets an alert, the right person replies as the property, and the reply is published on Agoo Reviews and shows on your Agoo Travel listing.

  • An alert for each new review, and for any still waiting for a reply
  • Replies signed by a named member of the team
  • Ratings are never bought, and Agoo Reviews does the moderation
Inbox · Reviews1 waiting for a replySample
New review · Mensah, Room 102
“Friendly desk and a clean room, but the water was off for the morning and nobody told us.”Verified stay via Agoo TravelStay 14–16 Dec · folio closedAlert sent to the manager
Reply as the property · posts on Agoo Reviews

Thank you for telling us, and we're sorry. The pump failed at 06:00; we've added a notice to guests and a backup tank so it won't happen again.

Signed: Efua, front desk manager
Akosua, Room 106
Replied by Kwame · 2 days agoPublished
And More

From One Room to Many Properties

Small-host mode keeps it simple; professional mode adds depth. Both share the same inventory, so you never move systems as you grow.

The Exact Pin

Your property's exact pin on Google Maps, the gate guests should use, and the pickup point drivers go to.

Cashier and the Day's Close

Floats, counts and variances by tender, and a close that carries what's open, with an owner.

Day Access and Venues

Sessions, entry and re-entry, cabanas and memberships, each with its own capacity.

Groups and Room Blocks

Rooms held with a release date, a deposit and a rooming list.

Staff and Roles

Front desk, housekeeping, maintenance and finance, each seeing only their work.

Rates in US Dollars, If You Like

Keep your rate card in US dollars. Guests in Ghana see and pay the cedi price, converted daily and locked when they book; guests abroad can pay in their own currency.

Private Mode

Use it with no public listing at all: walk-ins, calls and direct bookings only.

See It Run on Your Own Place

Tell us about your property and we'll set up a practice version with you, with sample guests, before you switch anything over.

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